Privacy Policy

Effective Date: November 18, 2024

OTB Aviation (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.otbaviation.com] and use our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or use our services:

  • Personal Information: This includes your name, email address, phone number, billing and shipping address, payment details, passport information, government-issued identification, and any other information voluntarily provided when booking services with us.

  • Flight and Travel Information: This includes your itinerary details, travel preferences, charter requests, and any other information related to your flight arrangements.

  • Usage Data: Information automatically collected when you visit our website, such as your IP address, browser type, device information, and usage patterns through cookies and similar tracking technologies. This data helps us improve our website performance and customize your experience.

  • Communications: Records of any correspondence between you and OTB Aviation, including emails, phone calls, chat messages, and responses to surveys.

  • Health Information (if applicable): Health or dietary information provided for the purposes of travel accommodations, such as catering preferences or accessibility needs.

  • Location Data: General location data, when you interact with our services or request specific local travel assistance.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our services, including booking, arranging flights, and fulfilling travel-related requests.

  • To process your transactions, including billing, invoicing, payments, and financial records.

  • To improve our website and services, through analysis of trends and user behavior, for enhanced user experience and to ensure our services meet your expectations.

  • To communicate with you regarding your bookings, any changes to our services, responses to inquiries, and to send notifications or updates as required.

  • To comply with legal obligations, such as tax requirements and reporting to regulatory authorities, as well as to enforce our policies, respond to legal claims, and maintain security.

  • To protect against fraud or misuse of our services, including monitoring for suspicious activities, enhancing security, and managing risks.

  • For internal administrative purposes, including auditing, data analysis, and research, as well as managing our customer relationships.

3. Sharing of Your Information

OTB Aviation does not sell or rent your personal information to third parties. We may share your information with the following entities:

  • Third-Party Service Providers: We may share your information with vetted third-party providers who assist us in delivering services, such as aircraft operators, payment processors, IT support, and other services necessary to operate our business.

  • Legal Compliance: We may disclose your personal information when required by law, in response to a court order, subpoena, or government request, or when necessary to protect our rights and enforce our policies.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that enable us to improve website functionality, analyze user behavior, and offer personalized services. You can control the use of cookies via your browser settings, but disabling them may affect your ability to use certain features of our website.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights

For Users in the EU/EEA (GDPR Compliance): If you are located in the EU/EEA, you have the following rights under the General Data Protection Regulation (GDPR)

  • Access: Request access to your personal information we hold.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Restriction of Processing: Request that we limit the processing of your personal information under certain conditions.

  • Data Portability: Request a copy of your personal information in a structured, machine-readable format.

  • Objection to Processing: Object to the processing of your personal information for specific purposes, including direct marketing.

  • Withdraw Consent: Withdraw your consent at any time for data processing based on your consent.

  • Lodge a Complaint: Lodge a complaint with a supervisory authority if you believe your data has been mishandled.

To exercise these rights, contact us at help@otbaviation.com.

For Users Outside the EU/EEA: If you are located outside the EU/EEA, you may have rights similar to those provided under GDPR, depending on the data protection laws in your region. These rights may include:

  • Access: Request access to your personal information we hold.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Restriction of Processing: Request that we limit the processing of your personal information under certain conditions.

  • Data Portability: Request a copy of your personal information in a structured, machine-readable format.

  • Objection to Processing: Object to the processing of your personal information for specific purposes, including direct marketing.

  • Withdraw Consent: Withdraw your consent at any time for data processing based on your consent.

To inquire about your rights or make a request, contact us at help@otbaviation.com.

Important Note:
The rights available to you depend on the data protection laws in your country or region. We strive to comply with applicable laws and will address requests accordingly.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of such websites. We encourage you to read their privacy policies before submitting any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes your acknowledgment of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

OTB Aviation

Email: help@otbaviation.com

Phone: 954-228-4769

Address: 200 S. Andrews Ave
Suite 504 #1147
Fort Lauderdale, FL 33301
United States